Care Smart Watch
Care Smart Watch is designed for users who need fall detection technology, providing an extra layer of safety. It connects to professional monitoring services to alert emergency responders if a fall occurs. The product includes a smartwatch, mobile app, and physical watch, with additional features like blood oxygen level monitoring, medication reminders, geofencing, and more.
01 - Business Initial Scope
Verizon currently offers products designed for children and teenagers. Verizon aims to develop an innovative solution that enhances senior safety, specifically addressing fall detection and emergency response.
Goal is to create a reliable, connected device that provides immediate assistance in the event of a fall, ensuring peace of mind for seniors and their caregivers.
Research
• People aged 65 and older are at a higher risk of serious falls and require immediate assistance.
• The number of fall-related incidents increases each year.
Hypothesis
• How can we help seniors feel safe and secure during emergencies?
• How can we provide peace of mind to seniors' loved ones, ensuring they trust that the watch wearer is safe and healthy?
02 - Persona
Business partner opportunity
Verizon has partnered with a professional monitoring service to implement an experience that activates when the watch detects a fall. My team and I are responsible for designing the user experience that occurs when this trigger is activated.
03 - Pairing & Onboarding
Users background
Some users are tech-savvy, while others may have limited experience with technology.
Pairing
• How can we pair the APP and watch seamlessly?
• What is the new or best way for the watch to pair with APP?
• How can we ensure that professional monitoring services are activated during the pairing process?
Onboarding
• How can we streamline the onboarding process to capture all necessary information for professional monitoring services while keeping it simple for users?
04 - Pairing & Onboarding User flow
Provide user flow and technology behavior annotation for the engineer
05 - Pairing & Onboarding Wireframes
Happy path
• The watch is linked to a phone number, or the phone number is shared with the phone service provider.
Unhappy path
• The watch is not linked to a phone number or the phone number is not shared with the phone service provider.
06 - Pairing & Onboarding High-Fidelity Mark Ups
07 - APP Design Process
Stage 1
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Ideation & define
Stage 2
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Design (IA, User Flow, Wireframes, Prototype, and testing
Stage 3
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Updates / change designs based on insights and findings
Stage 4
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High visual designs
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Documents to help engineers developments
Stage 5
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FAQ & Development
08 - APP Wireframes & Usability Testing
Using wireframes and high-fidelity visuals design's prototypes to define IA (information architecture) and conduct usability testing.
• Partnered with the research team to conduct interviews and usability testing.
• Attend interview sections to observe.
Findings
Positives
• Easy to use and navigate.
• Loves the product features provided.
• Heart rate and blood oxygen graphs communicate and understand the risk and non-risk measurements.
Positives
• Some of the icons are hard to understand what is for.
• The colors or negatives in the graph are hard to understand.
09 - APP's High-Fidelity Mark Ups
Watch Wearer
Primary Caregiver
Secondary Caregiver
